I hate Etisalat!

I hate Etisalat with a vengeance. Just like how I hated Astro when I was in KL, but 10 times more. Just because they're the local monopoly and can choose to charge exorbitant rates while providing extraordinarily bad service, leaving customers like me with no choice but to just swallow the treatment.

I called them up 4 weeks ago to sign up for cable tv. They tell me that I would receive a contract in my inbox within 48 hours. 3 days later there was nothing so I called them to check. They said they would send a reminder email to whomever was supposed to send me my contract to do so, and I would get it within 48 hours. 48 hours later - no contract, so I call them again...and again 48 hours later..and again 24 hours later..This is how the conversation goes:

Me : "When are you going to send me my contract, it's been 10 days!"
Call centre : "Mam, I will send them a reminder email"
Me : "They have received 5 reminder emails, but I still have no contract!"
CC : "Let me check Mam, please hold"
CC : "Mam, they have problem finding your location, technical issue"
Me : "What! But I have internet and lanline through you, what do you mean you can't find my location?"
CC : "It's different mam, they cannot find, it will take some time"
Me: "How long?"
CC : "48 hours mam, you can call back"
Me: "I am sick of calling back every 48 hours, you can either find it or you can't, if you cant find it, just tell me I cant have cable and I wont' call anymore!"
CC : "You can call back after 1 week mam, if you dont want to call in 48 hours"

Er this guy obviously DOES NOT get that I don't enjoy calling Etisalat. So i put down the phone and call back after 2 days and give the supervisor a piece of my mind. He assures me that I would receive a call in 1 day updating me of the status. But of course, NO CALL received.

So I leave it for 1 week and when I was in a relatively calm mood, decide to call them again.

CC : "Mam, you haven't confirmed which promotion you want, that's why we haven't send you the contract"
Me: "What?! I was told that they couldn't find my location"
CC : "No Mam, they found your location already, now they are holding it because you haven't confirmed your promotion"
Me: "Why didn't someone call me to ask me what promotion I wanted? What if I didn't call to check?"
CC : "Mam, you just need to confirm now and you will get your contract in 5 minutes in your email"
Me: "OK, confirm it"

Then voila, i get my contract in 5 minutes, but it is BLANK! I waited frigging 4 weeks for a BLANK form. Nevermind, I filled it up and email it back to them. But guess what, recipient inbox FULL. Mind you, Etisalat is the local telco internet provider, and their inbox is FULL.

So I finally send it through after 12 hours of attempts yesterday...and I get a call today from this installer this morning who wants to enter my apartment to set it up. I give the go-ahead and look eagerly to coming home this evening to my new cable tv. BUT guess what I find when I come home. An installed model connector thing to the wall but NO RECEIVER!

So I call them again and I am told that it is standard procedure. First someone comes in to install this white box and then someone else will come in to install the received. WTF??? When i asked them when this other person would come, the answer was "Mam, it's not triggered in the system yet, we don't know when it will come"

NICE ONE ETISALAT. What else are you going to throw at me??