I had the 3 stooges deliver my furniture last Saturday. I bought most of my furniture from the same shop, and it is a pretty high end store so I did expect decent service. So 3 delivery guys rock up last Saturday and start lugging things up. The first thing they say is that it's 2 floors up, so high, no lifts! I had told the shop there were no lifts and they said it was not a problem as long as the stairway is wide, which it is. Then the conversation goes like this:
Stooge 1: "Mam we got big problem, your sofa too big, too high floors cannot carry, you got too much stuff you know, too much.."
Me (In my head - yes I bought shit loads from you guys so what are you complaining about) : "What do you mean? There was a much bigger sofa in here before"
Stooge 1 : "Oooh, but you got too much stuff madam, too much..it cannot turn, stair too narrow, we need help to carry. U know anyone to help??"
Me : "No, there is noone here to help. You can ask the washing machine delivery guys (2 guys were there fixing), but I don't think it is fair they should help, but you can ask them"
Stooge 1 talks to Machine guy in Hindi and the washing machine guy tells me that he can't help because what if he injures himself, which I think is fair enough
Stooge 1: "So madam, how now?"
Me (getting increasingly annoyed): "i don't know, you tell me! You want me to help, sorry I cannot carry a sofa! Why don't you call your office and ask them to send someone here, the store is only 5mins drive away"
Stooge 1: "Oh, it's very near mam?? OK I call them now.."
All this while, the other 2 delivery guys are not doing anything, there are only 3 boxes unloaded so far and in total there were more than 20 to be delivered..Stooge 1 gets store supervisor on the phone..
Stooge 1: "Mam you talk to the shop"
I start talking to the guy and he said the problem was that they needed someone else to help lift the sofa so that it can turn over the stairwell. So he said he would send someone over soon, no problem.
Me to Stooge 1: "Ok they are sending someone over, here talk to him"
Stooge 1 talks to the store guy, seems happier and the 3 stooges go downstairs to start lifting the other stuff up. They are up in my apartment with a new load every 15-20 minutes, so I wonder what takes them so long to walk up and down to carry stuff. I peer down the window that oversees the parking lot and realises that every time they unload something and go down, they start chatting, talking on the phone etc..geez
Then the 3 stooges come up lifting something that weighs 80kgs and puts it on the floor.
Stooge 2 : "You know this is very heavy, 80kgs, you see, 80kgs! U have water, water??!"
He then wipes his hand over his forehead and throws the sweat all over my box in a very melodramatic matter.
I was already very annoyed at that point, plus all his sweat all over my box! So i gave him toilet paper and said I would go and get water for them. They take another hour to unload and then there is nothing else but the sofas. The store guy hasn't come, and hey guess what, the 3 stooges manage to carry the sofa up without the help of the 4th person. What drama queens, obviously they were just moaning about having to do their jobs.
They then proceed to assemble my furniture and the whole process from the time they come till they left took about 2.5 hours. I only had 2 sofas, coffee table, tv console, sofa bed, dining table and chairs, a bed and a dresser. These guys were a hoot, and they expected a tip as well! Funnily enough, a colleague bought a fridge from the same shop and started talking about the 3 stooges behaving exactly the same way about lugging up his fridge - too high, too heavy, too much. When I look back it's funny but geez, these people sure have something to learn!
Thursday, March 18, 2010
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