The Etisalat saga continues..

Etisalat finally came to install my receiver for my cable tv. However, they did not tell me they were coming, and when I came home one night, the security guard told me that they had come and installed it. I was quite excited, not about getting tv but more for the prospect of not having to call 101 again, pressing 2 for english, pressing 4 for evision and pressing 2 for not being an etisalat customer, then being told to wait because all their "customer service representatives are busy".

Fat HOPE.

I went into my hall, saw the receiver plugged in, switched on the tv, but nothing happens. I tried rebooting the receiver, but nopes nothing works. So I pick up the phone, call 101, press 2, press 4 and 2 again and speak to a call centre lady who tells me "Of course its not working mam, because we haven't activated it".

OK NICE. So you come to my home twice, install the devices and then don't activate the account until I call you?! Nevermind, give us 2 days and we will activate it for you. And true to their word, 2 days later and 4 weeks after I first applied, I got my cable tv up and running.

I browse the channels, there are a couple of hundred, most of which I haven't subscribed to, or are in Arabic, and not arranged in any particular order). I press the TV Guide button on the remote, and nothing happens. I press the "Info" button on the remote, but of course nothing happens. So, now I have no idea what is on, or what is coming on, or what is even showing on the channel I've chosen.

I reluctantly pick up the phone and call 101, press 1, press 4 and then press 1 (because I'm a customer now!). I speak to the agent who tells me, "Sorry mam, you have the new receiver and the TV GUIDE function has not been activated yet. It will only be activated in a few weeks" (In etisalat time, it means a few months). So I tell him I want the old receiver, but he says no because it has all been phased out. So, how do I find out what's on and when? He says Go to the website and I can find it there.

Now that all sounds easy enough, except that there is not 1 provider, there are 3 separate tv providers with 3 separate websites, and all with TV Guides that do not show online when I click them.

Out of frustration, I call one of the actual provider to get a copy of the guide, they tell me to call their dealer nearest to me, I call the dealer and the dealer tells me to call the provider because it has been 6 months since they received any guide and I wasn't the first customer who was complaining.

Great, what else can these people throw at me?! So now I have a functioning cable tv, with no easy way to avoid browsing a hundred channels to find something I want to watch. Awesome.

Be careful what you say!

I've not met many Malaysians here yet, but I've met 2 Malay speaking persons! One was a security guard at my old compound and the other is a tea boy at my office. Unbelievable...they are both Nepalese, but both had worked in Malaysia before and speak pretty good Malay, boy was I super impressed! Just tells you not to assume anything about anyone!

I hate Etisalat!

I hate Etisalat with a vengeance. Just like how I hated Astro when I was in KL, but 10 times more. Just because they're the local monopoly and can choose to charge exorbitant rates while providing extraordinarily bad service, leaving customers like me with no choice but to just swallow the treatment.

I called them up 4 weeks ago to sign up for cable tv. They tell me that I would receive a contract in my inbox within 48 hours. 3 days later there was nothing so I called them to check. They said they would send a reminder email to whomever was supposed to send me my contract to do so, and I would get it within 48 hours. 48 hours later - no contract, so I call them again...and again 48 hours later..and again 24 hours later..This is how the conversation goes:

Me : "When are you going to send me my contract, it's been 10 days!"
Call centre : "Mam, I will send them a reminder email"
Me : "They have received 5 reminder emails, but I still have no contract!"
CC : "Let me check Mam, please hold"
CC : "Mam, they have problem finding your location, technical issue"
Me : "What! But I have internet and lanline through you, what do you mean you can't find my location?"
CC : "It's different mam, they cannot find, it will take some time"
Me: "How long?"
CC : "48 hours mam, you can call back"
Me: "I am sick of calling back every 48 hours, you can either find it or you can't, if you cant find it, just tell me I cant have cable and I wont' call anymore!"
CC : "You can call back after 1 week mam, if you dont want to call in 48 hours"

Er this guy obviously DOES NOT get that I don't enjoy calling Etisalat. So i put down the phone and call back after 2 days and give the supervisor a piece of my mind. He assures me that I would receive a call in 1 day updating me of the status. But of course, NO CALL received.

So I leave it for 1 week and when I was in a relatively calm mood, decide to call them again.

CC : "Mam, you haven't confirmed which promotion you want, that's why we haven't send you the contract"
Me: "What?! I was told that they couldn't find my location"
CC : "No Mam, they found your location already, now they are holding it because you haven't confirmed your promotion"
Me: "Why didn't someone call me to ask me what promotion I wanted? What if I didn't call to check?"
CC : "Mam, you just need to confirm now and you will get your contract in 5 minutes in your email"
Me: "OK, confirm it"

Then voila, i get my contract in 5 minutes, but it is BLANK! I waited frigging 4 weeks for a BLANK form. Nevermind, I filled it up and email it back to them. But guess what, recipient inbox FULL. Mind you, Etisalat is the local telco internet provider, and their inbox is FULL.

So I finally send it through after 12 hours of attempts yesterday...and I get a call today from this installer this morning who wants to enter my apartment to set it up. I give the go-ahead and look eagerly to coming home this evening to my new cable tv. BUT guess what I find when I come home. An installed model connector thing to the wall but NO RECEIVER!

So I call them again and I am told that it is standard procedure. First someone comes in to install this white box and then someone else will come in to install the received. WTF??? When i asked them when this other person would come, the answer was "Mam, it's not triggered in the system yet, we don't know when it will come"

NICE ONE ETISALAT. What else are you going to throw at me??

Awesome diving - Mussandam

I had the privilege of diving in Mussandam, which is a small area north-east of the UAE, belonging to Oman. I drove up there with a colleague and met another bunch of colleagues to go diving. It's whale shark season but I wasn't expecting to see any. At the end of our first dive, none of the divers saw any sharks, but the snorkeller in the group came out of the water and said "I just saw a huge beast that was the size of a volkswagen with a small trail of fish following it, I freaked out and got out of the water!". All of us stared at her and couldn't believe our ears!

We quickly scanned the water and found the shark and got the boatman to drive us nearer and all of us just jumped into the water to swim with it. Above is a video I took of it, how awesome is the creature!

All of us were so excited, and were so ecstatic until 3 speedboats passed us a few hours later waving a fin and shouting "thank you very much!". I was going to cry when I saw that, and so were many of the other divers. We were so upset that they had cut off the fin of that same beautiful shark we were swimming with earlier in the day. However, when we went back to shore, we found out that it couldn't have been the whale shark as whale shark fins never sell in the markets and it's too difficult to catch.

While I was much relieved, I was still upset that a poor shark was dying and suffering in the water because it didn't have its fin. Please don't eat shark fins!

Sex and the City 2 - Set in Abu Dhabi!!

Apparently set in Abu Dhabi but filmed in Morocco because it was easier to film there?? I bet it wont show in cinemas here, pirated DVD please if you're coming my way!

Unwed couples on Target in Sharjah

Sharjah is one of the 7 Emirates, reputed to be the strictest and most Islamic of the lot..

Sharjah, April 23: Police in the conservative Sharjah emirate are hunting for unmarried couples sharing the same address.

The door-to-door search is the latest effort by Sharjah authorities to enforce Islamic codes in their enclave, which borders far more freewheeling Dubai. The campaign, detailed Thursday in local media, follows a police report that a couple was arrested for living together out of wedlock.

Violators may face jail and deportation. But Shariah, or Islamic law, remains on the books and includes possible sentences of lashings.

The UAE outlaws unmarried couples from living together, but Sharjah enforces the strictest rules. The emirate -- one of seven that comprise the UAE -- also imposes a blanket ban on alcohol.

Sharjah's Police recently arrested a man for wearing a lungi as part of a crackdown on the attire in public.

The lungi is a piece of brightly colored silk or cotton cloth that is wrapped around the waist. It is worn in India, Pakistan, Myanmar and other South Asian countries.

Sharjah Police said that indecent and revealing clothes are not allowed in public.

Kabayan?? It's getting tiring..

I'm feeling really tired of being thought of as Philipino. I have nothing against Philipinos, they are lovely people. They also really like singing for some strange reason (that's not a judgement, just an observation). They sing everywhere, on the street, in the shops, while they're wiping the sofas in the furniture store..I've seen it countless times.

But I digress. I went to church today, and of course there are tons of Philipinos in church. But there are also tons of Pakistani drivers waiting outside in buses and vans waiting to pick up the Philipinos once mass is over. So when mass is over, there is a mass of people (no pun intended) leaving the church, and another ton of people trying to get in. Then the Pakistani bus drivers try to usher all the people leaving into their buses/vans. They scream at the tops of their voices their final destination and really try to herd the people into their bus (think malaysian pink minibuses). And of course because I am so Philipino looking, they try to herd me into the bus too. And I literally have to push back to get around them and not to be herded into a bus going back to some labour camp (labour camps are accommodation for workers, I know it sounds horrible, but it's effectively like a hostel). It's extremely frustrating and stressful. Sometimes I feel like waving my car keys in front of them and tell them to p**s off.

I know people look at me strangely when I get into my car. I know it's not normal for a Philipino looking person to drive, let even own a car. I know it's weird that a single Asian girl walks into a store and buys a home theatre system or furniture, but maybe people just shouldn't judge others based on how they look!